This is the second time it happened, I previously opened account with ATT back in Virginia and recently moved to New York.  It worked fine for three weeks.  All of sudden, phone did not work for couple days.  Reception is full and there is a 3G mark right next to it, but it does not receive and make a call.  When I call my phone with my friend’s phone, the calls makes but my phone does not receive.  Also, if someone receives a voicemail, my phone shows that I have 1 voice mail.  and second time happened yesterday.  I kept turn on and off but nothing changes.  When E sign appears next to the reception, the phone works, but it quickly changes to 3G sign and the phone does not function.  Once in a while it changes back to E and it works.  All I could hear from customer service was that I have to wait for another 48 hours and if it still does not work, they would send me a new phone device. Is it a problem with my phone or sim card? if they replace my device, does it have to be shine? or could I ask for another company or model with the same value?  I hate this situation

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Directory Assistance Service This service occasionally comes with an attached fee
that might be charged to your account on a per-use basis. It allows you to contact
an operator with access to a database of directories and listings. So, if you’re
on the road and find that you are unable to locate a phone number or address, your
local Directory Assistance Service can help you.

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