Posts Tagged ‘buddha-machine’

Best Farewell Ever

On July 9 TechCrunch Europe is hosting The Europas , a tech innovation award show honouring the best tech companies and startups across the web and mobile scene from across Europe, the Middle East and Africa. Zendesk is nominated in the category Best Enterprise B2B Startup . You may not know this, but Zendesk is a European startup, more precisely a Danish startup, but have always had global operations, and right not we're in the process of relocating our headquarters to the US. Give us a good farewell by casting your vote on Zendesk !

Read more...

San Francisco Meet-up v3

We're back in San Francisco for another meet-up for Zendesk customers, partners, friends and fools. This year we're co-hosting with our friends from Get Satisfaction . Looking forward to seeing you at The Brick House Cafe in SOMA on Wednesday July 1st from 6-8pm. As always please RSVP via the Facebook event page .

Read more...

Boston Meet-up this Wednesday

As we're preparing for today's meet-ups in Hamburg and Copenhagen , we're thrilled to announce that we'll have our first meet-up at our new Boston HQ this Wednesday already. A lot of things are going on in Boston next week, and we also hope to see a lot of our friends from the Enterprise 2.0 conference coming by. Look forward to seeing you on 107 South Street Wednesday 24 June from 6-8pm. Zendesk will host an open bar and nibbles. As always please RSVP via our Facebook event page .

Read more...

Zen Tunes has Arrived to Facebook

Now you can chill out to soothing Zen tunes on Facebook too, as the virtual Zendesk Buddha Machine now is available as a Facebook app . Go visit and share it today for good help desk karma.

Read more...

More CRM for your Help Desk

The last thing anyone wants to do is get in the way of a sale. Woe is the guy that costs his company some much needed revenue, especially in these times, because he lost some information or wasn’t aware of a customer support issue. As a help-desk company that also likes to make sales, we really understand the value of good customer service. ( Side note: good story on value of good CRM data on InsideCRM.com ). That is why we are happy to announce our two-way integration with Tactile CRM , a great UK company that provides web-based contact and sales management system for small businesses and departments. With this integration our customers can display user information from Tactile CRM on ticket requesters directly in the Zendesk user interface, and ticket information from Zendesk on customers in Tactile CRM. So, if you're running both Tactile CRM and Zendesk you will always know what customer information you have on your support requesters, and vice versa, the outstanding support tickets you have with customers. Voila, no more sales lost because of miscommunication or lost information. From Zendesk simply go to the Account tab and configure the relevant Tactile CRM widget (going live Tuesday morning CET). From Tactile CRM simply enable the integration from the Admin area as described in this nifty little video from Tactile CRM embedded below. Want to learn more? Meet both the Zendesk and Tactile CRM crew tomorrow at Zendesk's meetup in London at The Dover Castle , 6:30pm Tuesday, June 16th. We look forward to seeing you there.

Read more...

Mobile Branding and Localization

With the feature upgrade last weekend, the mobile Zendesk UI experienced some improvements. Your branded color-scheme and i18n settings are now mirrored in the mobile user interface. So if you have enabled the chinese end-user interface and have a red color scheme your mobile login page would look something like this example. The "remember me" login feature is now also fully supported in the mobile interface. So no more repeatable logins. Please note that the mobile UI is not iPhone optimized, but accessible from any mobile device with a web browser. Stay tuned for next week where we have more news for our iPhone and Android developers out there. Also, remember to check out the details for the latest feature release, that included a new ability to merge tickets, full CSV downloads (no more pagination), client capture and auto-subscriptions. Read more about it in our support forums . Have fun.

Read more...

Support Billing with FreshBooks

There’s nothing like capping off good work with an incorrect invoice — no client likes getting a $4,000 bill for a $500 issue. Accurate and efficient billing is essential to any professional or organization who provides time and material-based services. The good news is that it’s easy to get this part right. We're pleased to announce the FreshBooks Widget, which allows you to easily report time on FreshBooks projects from within Zendesk. FreshBooks provides the fastest way to track time and invoice clients and has helped more than 800,000 users since 2004. Now you can do incident-based billing without leaving Zendesk during your daily work. The widget can be configured in just a few minutes as described in our support forums . If you are not already using FreshBooks, use the coupon code "zendesk" to save $20 on a new subscription. You can also read more about the integration on FreshBooks' blog .

Read more...

First Copenhagen Meetup and Last Farewell

On Thursday June 18 we hope to see all Danish customers, partners, friends and fools for our first actual Copenhagen meetup, which will also be a farewell to Copenhagen from the three founders Alexander Aghassipour, Morten Primdahl and Mikkel A. Svane, as we're joining our US crew in the new headquarters in Boston. Please join us at Fischer from 5-7pm, where nibbles and, more importantly, the bar tab is on Zendesk. As always we kindly ask you to RSVP via the Facebook event page . See you in Copenhagen!

Read more...

Hamburg & London Meetups

If you're already a Zendesk lover , you know that Zendesk meetups have been announced for both Hamburg and London. In Hamburg at the Chilli Club , 6:30pm Thursday, June 18th. ( RSVP via Facebook ). And in London at The Dover Castle , 6:30pm Tuesday, June 16th. ( RSVP via Facebook ). Zendesk meetups are informal events open to Zendesk customers, users, partners and friends where Zendesk staff is hosting gossip, snacks and drinks. Don't forget to join Zendesk Lovers and be the first to know when meetups are taking place.

Read more...

Tidbits: Pass-Through Email and CAPTCHA

This weekend will bring some nice new features for Zendesk and in general June will be packed with announcements. Anticipating the new features, don't forget to check out some of the latest announced product additions and features. Early april we announced enhancements to the Reporting capabilities, new widgets and a new features called pass-through email . The latter allows you to make sure that whatever email address your customers are contacting you on, they will receive updates and replies from that same email address. As you already know you can set up your Zendesk to receive emails sent to any email address you want to, and dedicate separate workflow to each of them. If you maintain separate brands on separate email addresses the pass-through email feature will allow you to keep those brands separate. Later in April we introduced CAPTCHA validation of anonymous user requests, a new tagging UI, and centrally managed topic and ticket subscriptions. Often it makes sense to run an open help desk, especially if you have many spontaneous or intermittent customers and don't want to hassle them with a registration process. For that purpose we now have implemented CAPTCHA validation on the online ticket submit form to ensure that your help desk isn't flooded with spam. Don't forget to check out what's coming to your Zendesk by following our Announcements (also via RSS ).

Read more...